Privacy Policy
Your privacy is important to us. This Privacy Policy outlines how our online platform, which offers Smart TVs for Home, collects, uses, discloses, and protects your information when you visit or make a purchase from our site. By using our service, you agree to the collection and use of information in accordance with this policy.
Information We Collect
To provide you with our services and improve your experience, we collect various types of information.
Personal Information You Provide
When you interact with our site, such as making a purchase, creating an account, or contacting customer support, you may provide us with personally identifiable information. This includes, but is not limited to:
- Contact Details: Your name, email address, phone number, and shipping address.
- Payment Information: Details required to process your purchase, such as credit/debit card numbers or other payment account information. Please note that we do not store full payment card details on our servers; these are securely processed by third-party payment gateways.
- Account Information: If you create an account, we store your username and password (in hashed form) along with your order history and preferences.
- Communication Data: Information you provide when communicating with us via email, chat, or other channels.
Information Collected Automatically
When you access and use our site, certain information may be collected automatically. This includes:
- Device and Usage Information: Your IP address, browser type and version, operating system, unique device identifiers, referral source, pages viewed, time spent on pages, and navigation paths on our site.
- Log Data: Server logs that may include information like the date and time of your visit, the files viewed on our site, and anonymous usage data.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our service and hold certain information. Cookies are small data files placed on your device. They are used for various purposes, including:
- Storing your preferences and settings.
- Analyzing site traffic and usage patterns.
- Personalizing your experience.
- Facilitating the shopping cart and checkout process.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
How We Use Your Information
We use the collected information for various purposes, including:
- To process and fulfill your orders, including order confirmation, shipping, and delivery.
- To provide and maintain our service, including monitoring its usage.
- To manage your account and provide customer support.
- To improve, personalize, and expand our service, including developing new features and functionality.
- To understand and analyze how you use our service, for research and analytical purposes.
- To send you marketing communications, if you have opted in, about our products, services, and promotions. You can opt-out at any time.
- To detect, prevent, and address technical issues, fraud, or other illegal activities.
- To comply with legal obligations and enforce our terms and conditions.
How We Share Your Information
We may share your information in the following situations:
- With Service Providers: We may share your data with third-party vendors and service providers who perform services on our behalf, such as payment processing, shipping and delivery, data analysis, email delivery, hosting services, and customer service. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
- For Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- For Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). This includes complying with applicable data protection laws in India and other jurisdictions.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal information is no longer needed, we will securely delete or anonymize it.
Your Data Protection Rights
Depending on your location and applicable data protection laws (such as the principles of GDPR and Indian data protection frameworks), you may have the following rights regarding your personal data:
- Right to Access: The right to request copies of your personal data held by us.
- Right to Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure ('Right to be Forgotten'): The right to request that we erase your personal data under certain conditions.
- Right to Restrict Processing: The right to request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Object: The right to object to our processing of your personal data under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe as required by applicable law.
Security of Your Information
We are committed to protecting the security of your personal information. We implement a variety of security measures, including physical, electronic, and procedural safeguards, to help protect your data from unauthorized access, use, or disclosure. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Children's Privacy
Our service is not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 16 without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us:
For postal inquiries, please contact us at our registered office located in India.